A BC food importer audited their Odoo ERP to find out what wasn't working
An on-site ERP audit and roadmap engagement that gave a specialty food importer clarity on what was broken — without pushing them toward a new system.
The challenge
Our client is a BC-based importer and distributor of specialty food products, serving both retail and wholesale channels with an additional processing line for custom orders.
The team knew their Odoo ERP wasn’t performing the way it should — but they couldn’t pinpoint exactly where things were breaking down. The system had been set up, but it wasn’t aligned with how the team actually worked day to day. Processes that should have been handled by the ERP were falling through the cracks, and the team was compensating with workarounds instead of getting value from the software they were already paying for.
They didn’t need someone to sell them a new platform. They needed someone to sit down, understand their operations, and tell them honestly what was working, what wasn’t, and what to do about it — at a pace that made sense for their business.
The solution
Cyberlobe came in with no agenda other than understanding how the business actually operates. The team spent time on-site, mapped day-to-day workflows against what Odoo was (and wasn’t) doing, and identified the specific gaps between the system’s configuration and the business’s real needs.
The engagement focused on:
- A full audit of the existing Odoo ERP setup against actual operational workflows
- Identifying where the system was misconfigured, underused, or creating unnecessary manual work
- Mapping the gaps between how the team operates and how the ERP was set up to support them
- Delivering a clear, prioritised improvement plan the team could execute at their own pace
- Honest assessment with no push toward replacing the system — focused entirely on fixing what they already had
The result
The client walked away with something they hadn’t had before: a clear picture of what was wrong and a realistic plan to fix it.
Key outcomes included:
- A detailed audit identifying exactly where Odoo was falling short of operational needs
- A prioritised roadmap the team could act on at their own pace — no pressure, no overwhelm
- Confidence that their existing system could work for them with the right adjustments
- A independent, vendor-neutral assessment that focused on their business, not on selling software
The owner put it simply: the plan felt comfortable and not overwhelming, despite the complexity of the software. That’s exactly how it should feel.